Help center
Support without the maze.
Clear answers for trackers, reminders, Premium, and iCloud Sync.
Premium is not unlocked
Open TimeArc Settings and choose Restore Purchases. Confirm that the device uses the same Apple ID that made the purchase. Restoring does not charge you again.
A reminder did not arrive
Open Settings in TimeArc and review Reminder Status. Confirm notification permission in iOS Settings, check Focus modes, and make sure the reminder time is still in the future.
iCloud Sync is unavailable
Confirm you are signed into iCloud, iCloud Drive is enabled, and TimeArc can use iCloud. Keep TimeArc open briefly after making changes so the device can complete synchronization.
Voice Quick Add misunderstood a date
Speak the full date, including the four-digit year, then confirm the editable date before saving. You can always correct the name and date manually.
How do I edit or delete a tracker?
Open a tracker from Timeline or Trackers. You can edit its details, archive it, or delete it from the detail screen. Expiry outcomes such as Used or Discarded remain available in the current month's insights.
How do I export or delete my data?
Open TimeArc Settings. Export All Data creates a file you can save or share. Delete All Data permanently removes local trackers, profiles, templates, and progress history.
Contact
Email timearc2026@gmail.com. For technical issues, include your device model, iOS version, and the steps that caused the problem. Please do not send passwords, payment details, or sensitive document information.